Our agency started in 2018 and since then have been developing solutions for hotels and restaurants. In 2019 we launched two of our products onto the market. The first being DisplayHub, a cloud-based digital signage solution. Then ConciergeHub, a mobile order and pay solution with a difference. The difference being that it wasn’t an app and built using appless technology. At this point we also rebranded the agency to Hospitality Digital Services. Why? It made more sense to our target audience. We were actually the first UK business to launch a dedicated hotel based solution for signage and mobile order and pay. Since then we have blossomed and are installed within hotels, restaurants, bars, pubs, coffee outlets, canteens and even a popup beer tent at an event.
Launching your business
in the right direction
Hospitality digital services have many services available but it all started with websites 25 years ago. Since then we have developed a little. However, our roots are firmly set in websites and best practice. If you are looking for a supplier that can understand your hospitality business. Understand your requirements and deliver a solution which will not only drive traffic but also focus on conversion.
Your exciting journey into a
digital world starts with our agency
We have a number of websites and custom developments in progress. This is their current status…
Websites that not only look beautiful but also are optimised to perform
Our team will firstly start by sending our kickstart document that will ask the relevant questions. This is important because there is a number of things you need to know at the beginning of every web development project. This document simplifies the process and streamlines the initial conversations.
Once we have everything we need then a design can be put together. In all honesty, there haven’t been many occasions where we haven’t presented a design that hasn’t been accepted the first time around. That just comes with experience and good communication. This is another good point. Communication is everything during building a website. Talking to the customer all the way through to make sure we manage your expectations.
Analysis of Google Analytics
is vital to understand how your
website is performing and being used
Ecommerce websites and brochure websites should be handled very differently. If your website though is there to make bookings, reservations and essentially drive traffic to get a conversion then we treat this the same as eCommerce. Your website analytics should be closely monitored and adjustments made based on how it is being used. Our clever bods like to track click-throughs on enquiries and then set events in Google Analytics so these events can be goals.
Family run business
Gareth Winterton / Managing Director
Founder and Creator of ConciergeHub.
“We set out to innovate and fix the pain points of delivering bedroom service. We ended up with a mobile order & pay solution that is truly one of a kind.
ConciergeHub is changing the way hotels, restaurants, bars and even golf courses operate.”
Joanna Winterton / Account Director
14 years of hotel experience.
“I am passionate about supporting clients with their digital requirements. My motivation is identifying opportunities for new and existing customers in order to increase revenue, forming long term relationships based on trust, communication as well as a shared passion for innovation.”
Some of our clients
Built on an autoscaling
cloud platform
We have been hosting web solutions for over 10 years. Everything from small brochure sites to large scale eCommerce solutions. Custom developments and SASS solutions. If you need hosting come and talk to our team. Happy to discuss your requirements over a Zoom or teams. When lockdown is over chatting over a coffee is always preferable. We can cater for more than below. These are our most popular packages.
Honest and open consultancy delivers the right results for our customers
Hospitality Digital Services has 14 years hotel experience. This makes us informed and also helpful. Our team offer impartial advise to get the right solution in place. If that means we recommend solutions from across the market. We believe in clear and honest advice. People buy in to people first and solutions second. Our customers are informed and listened too. Our products are the result of our amazing customers who feed in new ideas all the time.
Personal approach to
every client is vital for our agency
Each customer gets personalised treatment. No set up is the same and each hotel, restaurant, bar, coffee outlet and pub is run slightly differently. One size doesn’t fit all. We like to understand how the business operates and then we fit the solution around the customer.
from Hospitality Digital Services