Increase customer interaction
and guest communication

No more missed messagesImproved guest communicationImproved guest satisfactionEasy and simple to use
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Does your hotel struggle with missed calls to the reception or are you finding that guests can sometimes not get hold of the night time staff? Did you know that 85% of your guests do not actually want to talk with you? We live in an age where we like to communicate from behind a screen. HDS cloud platform launched back in 2019 with this smart feature. Guests can send messages to your hotel from anywhere on site. Communicate back and forth with your customers. HDS cloud platform has improved guest communication by 30% in all our hotels.

Nice and loud
Once the customer has connected to HDS cloud platform through a QR code they can save on to their own smartphone or tablet. Then they can communicate with reception day or night in a couple of seconds. Messages cannot be missed and can be serviced by the hotel team. HDS cloud platform rings out nice and loud until the messages are picked up.
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Reporting
All messages are retained for reporting and training purposes. Search message communication and view the transcript between customer and hotel. Accessible 27/4 from any device.
Improved communication
We know that the majority of complaints in hospitality is due to poor communication. If the customer has the tools in their hand where they can communicate day or night. Then this is going some way to reducing the risk of customer complaints. Our hotels who have this solution in place find it easy to use and quick to handle customer enquiries. They are also not missing messages. HDS cloud platform also monitors response and resolution times. All reportable.
A smart contactless guest experience

App-less live chat improves guest communication

Contactless guest experiences are the future for hotels and the hospitality industry. HDS cloud platform launched with this exciting feature back in 2019. Ahead of the curve, HDS cloud platform has been helping our hotels with there guest communication. It is an age-old problem and one of the only reasons that the in-room phone is actually used.

The humble phone exists in every hotel bedroom you will stay in. The future of in-room communications though is through contactless app-less solutions. The savings that hotels will make not having to purchase these for each room will pay for the digital transformation.

Live chat within HDS cloud platform is smart and sleek. On the customers own phone and easy to use. No download is required and no install.

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No download and no app required

HDS cloud platform improves guest communication by an average of 30%

Streamline the process of communicating with your guests. Track and monitor what your guests are asking for. For instance, we know that many guests ask for ice buckets and interestingly enough more toilet roll and extra biscuits. These messages can be used to improve your in-room options and the service to the guests.

Can we have more biscuits, please?

Improved services through contact guest experiences will help your business recover after the pandemic. What is more a step in the right digital direction doesn’t have to cost the earth. The importance of your digital partner is that whatever products you choose. Make sure you review their development plans. Over the last 9 months, we have launched 6 new products and have made 100’s of system improvements.

Low costs and low monthly fees and 0% commission

HDS cloud platform is software that deals with large volume business. Looking after hotels, restaurants, bars, pubs and even business canteens all over the UK. We are in 6000 bedrooms around the UK and growing daily.  Tried and tested, reliable solution that just works.

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