Moving across the UK and the pond.
Is your EPOS providing a table service app?
Really? You are looking for something for FREE. We cannot offer ConciergeHub for FREE. Why? Because we have spent many hours honing the product. This comes at a price. Our price though is the most competitive mobile order and pay on the market. How do we do this at a low price? It is a cloud-based order and pay solution. This allows us to run a lean company and therefore those cost savings can be past back to the customer.
EPOS
Recently we have gone head to head with a number of EPOS systems. These are our findings with the majority on the market today. All EPOS systems that offer table service solution will be an app. Instantly you are at a disadvantage. 65% of your customers do not want to download an app. Whilst they fit a purpose they have not been designed with the customer at the heart. ConciergeHub is appless and the only UK dedicated hotel based solution that also fits and working seamlessly in restaurants, bars and anywhere that serves food and beverage. We are able to handle any combination of food/drink, options, extras and upgrades. How ConciergeHub handles variances is customer focused driven where your standard EPOS solution split out singles, doubles, mixers, ice and slices. ConciergeHub merges these options together which makes it easier to manage and makes it easier to purchase.
ConciergeHub will provide your more control over the look and feel, the layout. How the customer enjoys the experience. Read our feedback. Our customers feed in the changes and our development team listen well and the work is scheduled in and developed.
Our table service app is more than mobile order and pay solution. Allow your customers to pre-book and pay on anything from tables, upcoming events, sessions in the swimming pool or time in the gym. Create time slots then assign to the overview app. Even assign a menu if you wish the customer to pre-order their food once they have booked an event. Our order and pay solution is the most comprehensive on the market today. Why? Because we listen to the experts. The experts are the industry professionals and our customers.
It feels a little lost down here but this smart function is included in ConciergeHub at no extra cost. Yes that is right. A software solution that does not charge for every little thing. It is about adding value. If you operate room service and ConciergeHub is being used to serve bedrooms then “Find my room” is the perfect partner. Find my room is another QR code that can be scanned by the customer. They will be asked to enter their email address. This isn’t stored but purely used to email them a link unique to them. During their stay the customers can then click the button in the email, enter their bedroom number and decide where they would like to be navigated from and to.
Really simple but effect solution which returns text based instructions for the guest to follow. Again reducing the need for human contact.
Come and talk to us about this.
The key to creating a digital solution for the masses is to make it non-intrusive. Make it simple and easy to understand. When ConciergeHub first launched we had QR codes for every location and each bedroom. When customers started peeling them off and even smoking them in some cases we realised it needed to be simpler to maintain. A hotel didn’t want to manage a QR for each location. Today we have every option that the customer may ask for. We pride ourselves on our thought process and flexibility. We know that not every hotel will operate the same. We also know that each restaurant and bar will have different working practices. It is the job of ConciergeHub to fit around how the customer wants it to work. The overview app allows the business to operate one QR code across the entire site. The app will display and hide menus based upon the time of day. It will also display any bookable or events.
Inside or outside ConciergeHub provides a smooth transaction. Operate off your Wi-Fi or your customers own 4G connection. It is hard to serve your customers inside at the minute. Space is hard to find and capacity is down. If you are lucky enough to have outside space then you can operate as normal. ConciergeHub allows your customers to easily scan, connect, pick their food and drink then pay. All from the comfort of their own mobile phone. This isn’t a free table service app but it is a very smart mobile order and pay solution that allows the customer to control their own space and it also means they don’t have to pickup or touch a menu. Your waiting staff can simply pick up the orders from the order board, pour them and put them in a safe collection area or deliver them if PPE is available.
Whether you operate a take away or a restaurant, how you can serve your customers has changed. Many pubs are operating through an app that their till systems are providing. On the whole they do a job and when they are readily available during a pandemic it is their first point of call. However, carefully consider your customers. Consider what they want to do. Do they want to download an app? Have to register? Then confirm an email even before they can order their food? The answer is no. They will begrudgingly but they don’t want to.
ConciergeHub keeps things simple. Scan and go. No download or registration required. The simpler the better we are finding. If you then allow them to pre-order, pay and collect. This allows your pub or restaurant to operate as a takeaway. Let ConciergeHub take the strain. You just concentrate on what you do best and that is producing and serving the food.
Your customers may not even want serving. Offer a safe collection zone and let ConciergeHub manage that too.
Back in September 2019 when we launched ConciergeHub we were not in lock down. We had time on our hands. This time was used to plan and work on the user journey. How would the customer want to browse a digital menu. If they wanted a mixer, how should this display. What process would make convert the most customers. Nothing is just implemented. Layouts are tested and tested some more. Then we give our customers a choice. How would you like to set your menus up. It is your menu, do not let software tell you how it has to be. This is how Hospitality Digital Services differ to other companies. We know that without our customers our product would not exist so we take on board feedback and apply it. ConciergeHub offer unlimited everything. Unlimited menus, unlimited categories and unlimited products.
We do not cap anything. It only hinders our customers.
This is the important part. Your data is safe with ConciergeHub. Our background is data security. All data is held on ISO270001 accredited servers. We do not retain sensitive data or anything that could be used to commit fraud. Anything that is initially saved at the point of order is encrypted using AES_encrypt. Data is then processed and destroyed. All payment information is taken on a third party PCI compliant gateway. Currently Stripe but we are also working on a number of other platforms including one supplied by WPM Education for our university ran hotels.
Getting orders in is one problem that ConciergeHub was developed for but what we do not want is huge queues or even a kitchen is too stretched to fulfull the orders. This is only going to lead too unhappy customers and unhappy hotels, bars and restaurants. Your free mobile order solution will not have thought of this. They have been quick developments to jump on the band wagon. ConciergeHub has been developed to fix pain points. This is how it started. What are the problems and what do we want to fix. Controlling orders was high in the list. Digital ordering was on its way in before Convid-19 but it is here to stay now. ConciergeHub allows your kitchen to set the number of orders that the kitchen can handle in a 15 minute window. It is an instant change and at any point the quantity can be changed or even shut down.
ConciergeHub is the ONLY supplier in the UK putting food and drink plus golf products onto the golf course using appless frictionless technology. This is an exciting new golf ordering solution within the golf industry. Interested in leading the way and being at the forefront of this technology?
What golfer wouldn’t order on their way around. Beers with some friends or soup on a cold day. Bacon roll whilst teeing off? Yes please. Get it delivered by buggy or collect from holes along the way. This is an instant revenue generator for many golf courses in the UK and around the world.
It is about sales and generating revenue at the end of the day and at Hospitality Digital Services we are about building products that add value and increase the bottom line. Our mantra is that we want ConciergeHub to pay for itself. It then becomes a needed tool a tool that fits and works. We live in a time where you can become dispensable at a moments notice. We pride ourselves of staying one step ahead.
Providing flexibility in our mobile ordering promotional tool allows a hotel, restaurant, bar or coffee shop to offer discounts to their customers. Whether that be set to certain days or times, off set food categories, percentage discounts or monetary coupons we have you covered.
Did you know that 85% of your guests didn’t want to talk with you pre-covid! I know! It’s an outrageous and high stat. It is also true and what is more most probably increased over the last few months. You have to provide options that work for your guests and customers. Into ConciergeHub we have built a guest directory. Into this put all the questions you get asked by a customer then put it at their finger tips.
Once the customer has scanned and connected, the directory is only a click away.
We were seeing an increase of 30% in guest communication before Covid, this is hard to measure at the minute as many of our hotels are not at 100% capacity. We are estimating this has grown to 60% in the hotels that ConciergeHub is currently operating within.
Safe a secure messaging between reception and the customers phone. Once the customer leaves the hotel or place of operation the connection is destroyed. The owner of ConciergeHub retains all conversations though until a time set in the settings. Live chat is for requesting more information, asking questions or anything that the customer would have done over the phone.
The first question we always get asked is, can it be customised. This is an easy question to answer. Yes it can be. Through a few clicks the experience can all be branded to the customers requirements. The look and feel changed through their own imagery and brand colours. Each menu can even have it’s own look and feel. Great if it is Christmas menu or Easter Sunday.
We have created menus in all different colours and designs. ConciergeHub is also a multilingual mobile ordering solution so it can be generated in any language and assign any currency. So far we have it in French, Dutch and English. Others to follow as we are in plans to launch across Europe.
Integrations integrations integrations is what we are spending the majority of our time on now.
Can you integrate with EPOS Now? Yes!
Can you integrate with Lightspeed? Yes!
Can you integrate with Guestline? Yes!
We can integrate with anything. Our developers can talk to anything. It is more will the EPOS allow the integration.
Actually what we have learnt is ConciergeHub does more than most EPOS solutions on the market. For this reason we are now adding in the missing functionality so that we can operate as an EPOS in our own right. Lookout EPOS Now, we are coming for your customers.
Run events? Have delegates in at your venue? Need to seat everyone and check that they have booked on? ConciergeHub can help with this. Not only can up upload expected delegates but it will also tick them off and auto generate table cards that can be branded to the company or delegates attending. Still in a BETA phase add your own stamp on to this new functionality and let us know what additional features you would like to see.
ConciergeHub has a sister product called DisplayHub. Currently residing on our partner website Safedata Logistics. DisplayHub is our cloud-based digital signage solution. Accessed from anywhere in the world and on any device. It allows you to set static content, slide shows, looping video and even questionnaires and feedback forms onto any activated TV, screen or monitor you have connected to the cloud. DisplayHub can convert any TV into a signage screen. It also has a completely unique feature that allows a delegate within a meeting room to control slide contents on the screen using their own mobile phone. All without downloading any software and connecting any cables. DisplayHub can also be connected to a meeting calendar in Office365. This allows DisplayHub to control any screens mounted outside meeting rooms. Displaying scheduled content welcoming delegates and also showing availability. The same screens can then show feedback during the breakout sessions.
from Hospitality Digital Services 